Chennai, India, September 02, 2010 — Does an organization’s contact-handling performance, for phone, correspondence and face-to-face communication, answer 90% of incoming calls in seconds and reply to incoming correspondence immediately. Can a customer’s contact experience with a business provide a face to face discussion with all relevant records, at just 10¢.
iCube Office-2 ( http://www.icubeoffice.com ) launched by Owtsar Technologies, a Chennai, India based software firm, will deliver such a performance, according to the company. ( http://www.owtsar.co.in ) When a Customer contacts a firm, it is expected to reach the right person in time and complete the purpose of the call.
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